Privacy Policy

Privacy Policy
Last Updated: 22 Jan 2026

Introduction

Gigawatt Operations Inc. dba Sol-up (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Information We Collect

We collect information that you provide directly and automatically when using our services:

Personal Information You Provide:

Contact details (name, email address, phone number)

Account credentials

Communication preferences

Transaction history

Information Collected Automatically:

Mobile device information (device type, operating system, unique device identifiers)

Network information (carrier, mobile network type)

Usage data (message delivery status, interaction patterns)

Cookie and tracking data

SMS-Specific Collection:

Mobile phone numbers for message delivery

Opt-in confirmation records including timestamp and method

Message content for service delivery and compliance

How We Use Your Information

Primary Uses:

To deliver A2P SMS messages you request or authorize

To verify opt-ins and maintain compliance records

To provide, maintain, and improve our services

To respond to your inquiries and provide customer support

Operational Uses:

To detect, prevent, and address technical issues or fraudulent activity

To comply with legal obligations and carrier requirements

Marketing Uses (where permitted by law):

To send promotional messages only with explicit prior consent

To personalize communications based on preferences

SMS Opt-In Details

Consent Requirements:

We only send A2P messages to users who have provided explicit prior express written consent

Consent is obtained through clear disclosure of message frequency and purpose

Consent records are maintained for the duration of the program plus 4 years

Opt-In Methods:

Online form with checkbox and clear terms

Keyword-based text message opt-in with double confirmation

Paper form with signature (digitally captured where applicable

Contact information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications data

If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.

Usage and device information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data

If you schedule appointments or use our services, we may collect details associated with those interactions.

How We Use Your Information

We use your information to:

- Provide requested services and customer support

- Send appointment confirmations and reminders

- Send SMS and email communications that you have explicitly consented to receive

- Improve our website and marketing performance using analytics

- Maintain compliance records related to consent and opt outs

- Protect our business and users, including fraud and security monitoring

Cookie and Tracking Practices

Technologies We Use:

Cookies: Small data files stored on your device

Web beacons: Electronic images that track engagement

Log files: Record of website usage and system activity

Purposes:

Essential cookies: Required for service functionality

Performance cookies: Analyze how services are used

Functional cookies: Remember preferences and settings

Advertising cookies: Deliver relevant ads (with consent where required)

Your Choices:

Browser settings can control cookie acceptance

Opt-out mechanisms for interest-based advertising

Do Not Track signals honored where technically feasible

Data Security and Handling

Security Measures:

Encryption of data in transit and at rest

Access controls and authentication protocols

Regular security assessments and monitoring

Secure disposal of data no longer needed

Data Retention:

SMS opt-in records: Retained for program duration + 4 years

Transaction data: Retained as required by law (typically 5-7 years)

Inactive accounts: Deleted after [5 years] of inactivity

Third-Party Sharing:

We only share data with:

Service providers under strict confidentiality agreements

Carriers and aggregators for message delivery

Legal authorities when required by law

User Rights

Depending on your jurisdiction, you may have the right to:

Access personal information we hold about you

Correct inaccurate or incomplete data

Delete your personal information (subject to legal requirements)

Restrict or object to certain processing

Data portability in machine-readable format

Withdraw consent at any time (without affecting prior processing)

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

Service providers

We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.

Legal and safety

We may disclose information if required by law or to protect the rights, safety, and security of Gigawatt Operations Inc. dba Sol-up, our users, or others.

Business transfers

If Gigawatt Operations Inc. dba Sol-up is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third party sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

SMS opt out

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.

Email opt out

You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access and correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

Mobile Information Sharing Statement

We value your privacy and are transparent about how we handle mobile information:

Information Sharing:

We share mobile numbers with:

Telecommunications carriers for message delivery

Third-party service providers under strict contractual privacy obligations

No sale of mobile numbers to unaffiliated third parties for marketing

Third-Party Partners:

Our partners are contractually prohibited from using shared mobile information for any purpose other than service delivery and are required to maintain appropriate security measures.

Contact Us

If you have questions about this Privacy Policy, contact:

Gigawatt Operations Inc. dba Sol-up

Phone: 1 725-550-5154

Email: [email protected]